Frequently Asked Questions

Aimee Jewelry is designed and operated by Chelsea Acheampong, an independent jewelry designer based in New Milford, Connecticut. Chelsea personally oversees every step of the creative process, from the first sketch to the finished piece. Everything in the collection is an original design under the Aimee Jewelry name.

Yes. Every product we sell is an original design created by Chelsea Acheampong. We don't sell counterfeit, replica, or imitation goods of any kind — each piece is designed and manufactured exclusively under the Aimee Jewelry brand.

We're based at 314 Willow Springs, New Milford, CT 06776, USA. We ship across the United States, including Alaska and Hawaii, as well as to select countries internationally — see our Shipping Policy for delivery zones, timelines, and rates. All customer service is handled directly by our team.

Email us at contact@shopaimeejewelry.com or call +1 (203) 689-6992. We typically respond within 1–2 business days, Monday through Friday.

Our jewelry is made with stainless steel and 18k gold plating, with simulated stones used in select designs. All pieces are tarnish-resistant, lead-free, and nickel-free, and designed to be safe for sensitive skin.

Our pieces are designed to be skin-safe, lead-free, and nickel-free. That said, individual sensitivities can vary — if you have a known metal allergy or particularly sensitive skin, we recommend consulting a dermatologist before wearing any jewelry. Please see our Disclaimer for full details.

Our 18k gold plating is designed to be tarnish-resistant with proper care. To help it last, avoid prolonged exposure to water, perfume, lotion, and harsh chemicals, and remove your jewelry before swimming, showering, or exercising. Store each piece individually in a dry place when not in use.

To keep your pieces looking their best:

• Remove before swimming, showering, or physical activity
• Avoid contact with perfume, lotion, hairspray, and cleaning products
• Store each piece separately in a soft pouch or jewelry box
• Clean gently with a soft, dry cloth
• Avoid ultrasonic cleaners or chemical polishing solutions

Yes — our locking bangle bracelets include a small screwdriver for the screw-lock closure mechanism.

Yes. Gift boxes and packaging are available in our Gift Boxes/Packaging collection and can be added to your order at checkout.

Measure your wrist circumference using a flexible tape or a strip of paper, wrapping it snugly just above your wrist bone. Add about 2cm (0.8 inches) to that measurement to find your ideal bracelet size. For a detailed guide, visit our Size Guide page.

• XS — 16cm wrist circumference (6.3 in)
• S — 17cm wrist circumference (6.7 in)
• M — 18cm wrist circumference (7.1 in)
• L — 19cm wrist circumference (7.5 in)
• XL — 20cm wrist circumference (7.9 in)

If you're between sizes or prefer a looser fit, we recommend sizing up.

Reach out before placing your order — email contact@shopaimeejewelry.com or call +1 (203) 689-6992 and we'll help you find the right fit.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Google Pay, PayPal, and other methods available at checkout.

We begin processing orders quickly, so please contact us as soon as possible at contact@shopaimeejewelry.com or +1 (203) 689-6992 if you need a change. We'll do our best to help, but can't guarantee changes once an order has entered processing or shipped.

Yes — a confirmation email is sent to the address you provided at checkout as soon as your order is placed. If you don't see it within a few minutes, check your spam or junk folder.

Yes. All transactions are processed through Shopify Payments using industry-standard SSL encryption and PCI-compliant payment processing. We never store your full payment details.

We ship within the United States, including Alaska and Hawaii, as well as internationally to select countries. See our Shipping Policy for full details on delivery zones, timelines, and rates.

Orders are typically processed within 2–5 business days. Standard shipping (US and international) takes an estimated 5–9 business days after dispatch, and express shipping takes an estimated 3–5 business days. Delivery times are estimates and not guaranteed — see our Shipping Policy for full details.

Yes — free shipping is included on all orders over $99 within the United States.

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your order on our Track Your Order page or through the carrier's website.

First, check your tracking information. If there's been no update for more than 5 business days, or your package shows as delivered but hasn't arrived, contact us at contact@shopaimeejewelry.com or +1 (203) 689-6992 and we'll investigate.

We accept returns on eligible items within a defined period from the date of delivery. Items must be unworn, undamaged, and in their original packaging. See our full Refund and Return Policy for eligibility, timelines, and the return process.

Email contact@shopaimeejewelry.com with your order number and the reason for your return, and our team will send you instructions. Please don't send items back before contacting us.

Once we receive and inspect your returned item, we process refunds within 5–7 business days to your original payment method. Your bank or card issuer may take a little longer to reflect the credit.

Contact us within 48 hours of delivery at contact@shopaimeejewelry.com with your order number and photos of the item. We'll arrange a replacement or full refund at no extra cost to you.

Yes. Earn points for actions like placing orders, creating an account, and following us on social media — points can be redeemed for discount coupons. Look for the Rewards button on our site to sign up or check your balance.

Visit our rewards panel for your unique referral link. When a friend makes a purchase using it, you both receive a reward.

• Instagram: @shopaimeejewelry
• Facebook: Aimee Jewelry
• TikTok: @shopaimeejewelryny
• YouTube: Aimee Jewelry

We share new designs, styling inspiration, and behind-the-scenes looks at Chelsea's design process.

Absolutely — we love seeing how customers wear their pieces. Tag us on Instagram or TikTok using @shopaimeejewelry for a chance to be featured.