General
You can email us at contact@shopaimeejewelry.com where our customer service team will be happy to help you with whatever you need!
Delivery & Shipping
We ship from the USA
Yes
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be shipped within 2 to 5 business days from the order date
After that, it will take
USA SHIPPING
Standard Shipping - 5 to 8 business days ($9.99) *free shipping for orders $100+
Express Shipping - 3 to 5 business days ($33.33)
WORLDWIDE SHIPPING
Standard Shipping - 5 to 8 business days ($19.99)
Express Shipping - 3 to 5 business days ($33.33)
Processing Time + Shipping Time = Arrival Time
Business Days: This is considered Monday through Saturday and excludes Sundays and public holidays.
Order Cut Off Time: 12:00am EST
We ship via Usps
If you have any questions you can contact us at: contact@shopaimeejewelry.com or contact us at 6 Hundred Acres Rd, Newtown, CT 06470, United States
Returns & Refunds
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return here https://shopaimeejewelry.com/apps/ecoreturns
If your return is accepted, we’ll send you our return address to send your package. Items sent back to us without first requesting a return will not be accepted.
No refunds on shipping.
Please note that all eGift card sales are final.
You can always contact us for any return question at contact@shopaimeejewelry.com. or contact us at 6 Hundred Acres Rd, Newtown, CT 06470, United States
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No restocking fees
After we receive your product it will take 5-10 business days to return to your original payment method
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Order
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed and shipped within 2 to 5 business days
Business Days: This is generally considered Monday through Friday and excludes weekends and public holidays.
If you don't receive your order within 30 days, you are eligible for a full refund.